McDonald's

Reviews about McDonald's

• 1 / 5

  By Ashley Salazar
  I went through the drive-through this morning to order the bacon, egg and cheese bagel combo, $5.22. I asked for extra breakfast sauce on the bagel. To my disappointment there was no breakfast sauce. My order was correct on the drive-thru screen however. I called McDonald's to see if they could replace the bagel tomorrow. I spoke with Tanya she said she was a shift lead, despite that she wasn't knowledgeable about the menu and didn't know if there is a 1-800 customer service hotline. She wanted me to come back to give me a cup of the sauce first. I had to explain to her if I return to the store my bagel would be cold by then. I got right to the point and asked if I could get a replacement / free bagel tomorrow. Tanya was very adamant that she would not replace my bagel unless I brought the bagel back. "What you going to bring the bagel back in the morning?" she said to me. Tanya's tone and attitude were extremely unprofessional over a $3 bagel. Then she went on to say the bacon, egg & cheese bagel doesn't come with sauce. Which that is not correct. I asked her for a corporate number so I could complain about my experience. She could not give me a number. So it's okay for me to spend my gas and time to get my bagel replaced? Tanya was acting as if the $3 would be coming out of her pocket. She's fine with me spending more of my money, but God forbid McDonald's give me another bagel. I've ordered the turkey, bacon cheddar sandwich from Dunkin Donuts and they forgot the sauce and I called and they replaced it free on my next visit. Tanya made miserable this morning.
  November 23, 2016